Get in Touch

Have questions or feedback? We'd love to hear from you. Reach out to our team and we'll get back to you as soon as possible.

Address

45 Ntreh Avenue,
Adenta, Accra
Ghana

Send us a Message

Frequently Asked Questions

How long does it take to get verified?

Our verification process typically takes 24-48 hours for photographers and creative professionals. We review your portfolio and credentials to ensure quality on our platform.

What payment methods do you accept?

We accept all major payment methods including credit cards, mobile money (MTN, Vodafone, AirtelTigo), and bank transfers. Payment processing is secure and handled by our trusted payment partners.

Do you charge a commission?

Yes, we charge a service fee on bookings. This helps us maintain our platform, provide customer support, and ensure secure payments. Please refer to our Terms of Service for detailed commission information.

How do I dispute a booking?

We have a dedicated dispute resolution team to handle conflicts professionally and fairly. Contact our support team immediately if you have concerns about a booking, and we'll work with both parties to find a resolution.

How can I become a creator on Joomer?

Visit our sign-up page and fill out your creator profile with your portfolio, services, rates, and availability. Our team will review your application and notify you within 24-48 hours. You can start accepting bookings once you're verified.